PRIVACY POLICY

Bader Sultan & Brothers Company W.L.L & Brothers Company W.L.L is and always has been committed to ensuring the confidentiality and protection of personal information in its possession. This Privacy Policy explains how we collect, use, store, transfer, disclose and safeguard the personal information that you provide to us on BuyFSLibreKW.com (referred to as "the website") over the Phone, or In-Store at our FreeStyle Libre Experience Centers, which are controlled by Bader Sultan & Brothers Company W.L.L and which links to this Privacy Policy.

Your Consent

1. By accessing this Website/Experience Center and whenever you submit any information on BuyFSLibreKW.com or in-person and over-the-phone at the Experience Center, or use products and services offered by our website or Experience Centers, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using the BuyFSLibreKW.com website or submitting information in-person or over-the-phone at the Experience Center:
2. As part of providing our Services to you, we may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including SMS, WhatsApp, and other forms of messaging. Though we prefer to communicate with our customers via email and SMS, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on the website or via the Experience Center.
3. When you sign up to receive our e-newsletters, we may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included at the e-newsletter or contact the Experience Center.
4. You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience.
5. If, at any time, you want to access, update, modify or eliminate any of your account information, you may do so by clicking "Your Account", and then review/change your sensitive personal information as you want it to be. Alternatively, you can also visit or contact our Experience Center.
6. BuyFSLibreKW.com may, in the future, request other optional information from you in order to customize the Website to deliver personalized service to our customers.

What Information We Collect About You

1. We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, address, phone number, email address– in the following ways:
   1. As a New Customer, when you register/create an account, place your order at BuyFSLibre.com or in-store/over-the-phone at the Experience Center.
   2. As an Existing Customer, when you update your existing profile on BuyFSLibreKW.com, or at the Experience Center (In-store or Over-the-phone)
   3. When you sign up for e-newsletters at BuyFSLibreKW.com or at the Experience Center (In-store or Over-the-phone)
2. During your visit to our website, we may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
3. When you browse our website, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyze Customers' trends and preferences, and thus assist us in improving our service.

How We Use the Information Collected from You

1. We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any Personal information submitted by you to the Website or collected by us will be used ONLY for the purposes mentioned below:
   1. To carry out our obligations arising from your requests for our products and services.
   2. To improve our website’s functionality, and to customize your future shopping experience with us;
   3. To make sure that our website content is presented in the manner that is most effective for you;
   4. To communicate with you about any changes to our services.
   5. To verify your identity and perform checks to prevent fraud.

With Whom We Share Your Information

1. To carry out the legitimate business purposes as described above, Bader Sultan & Brothers Company W.L.L may disclose your personal information submitted on this website to the following parties, provided that these parties agree to treat your personal information in accordance with this Privacy Policy: Abbott Laboratories, the product manufacturer FreeStyle Libre™, its subsidiaries and affiliates (who may be located outside of Kuwait); third party service providers of Abbott Laboratories (who may be located outside of Kuwait); third party service providers (who may be located outside Kuwait) for purposes related to supporting our business; or third parties in the event of and in connection with a sale, assignment, merger, amalgamation, plan of arrangement or other transfer of the business of Bader Sultan & Brothers Company W.L.L to which the information relates.
2. Further, by voluntarily submitting your personal information on this website, in-person or over-the-phone to our Experience Center, you hereby expressly consent to Bader Sultan & Brothers Company W.L.L disclosing your coded non-identifying information submitted on this website with third parties, including Abbott Laboratories and its subsidiaries or affiliates, for the purposes of analyzing demographic data, tracking market trends, and improving third party services and products. These third parties may subsequently disclose your non-identifying information to their third-party service providers (who may be located outside Kuwait) for purposes related to supporting their business.
3. As a result, your personal information may be used, transferred, stored, and/or processed outside Kuwait in connection with the purposes described in this Privacy Policy. Contractual or other measures Bader Sultan & Brothers Company W.L.L may use to protect your personal information are subject to the legal requirements of the foreign jurisdictions where your personal information may be transferred, stored, or processed, (for example, lawful requirements to disclose personal information to government authorities in those countries).
4. We do not sell, rent, or exchange your any personally identifiable information that you provide to us with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the website, you consent to our collection and transfer of your information to our payment service partner websites.

Who Has Access to Your Information

Your personally identifiable information can be accessed only on a need-to-know basis by certain Bader Sultan & Brothers Company W.L.L employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.

How We Use Cookies

1. "Cookies" are small pieces of information placed by a website onto your computer's hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyze data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customize our website according to your interests, which will enable us to deliver a more personalized service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.
2. Our website uses “session” cookies. Session cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used, for example, to improve navigation on our websites (the site "remembers" previous entries of country of origin) and to collect aggregated statistical information. The list of cookies that are used on our website is available here.
3. Our website may use “persistent” cookies. Persistent cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., Address fields, Mobile number), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences on an ongoing basis.
4. Our website may use “web beacons” (also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs) A web beacon is a tiny graphic on a web page or in an e-mail message that is used to track pages viewed or messages opened. Web beacons tell the website server information such as the IP address and browser type related to the visitor's computer. Web beacons may be placed on online advertisements that bring people to our site and on different pages of our site. Web beacons provide us with information on how many times a page is opened, and which information is consulted.
5. Cookies Necessary for the Functioning of the Store
   

   Name	Function	Duration
   _ab	Used in connection with access to admin.	2y
   _secure_session_id	Used in connection with navigation through a storefront.	24h
   _shopify_country	Used in connection with checkout.	session
   _shopify_m	Used for managing customer privacy settings.	1y
   _shopify_tm	Used for managing customer privacy settings.	30min
   _shopify_tw	Used for managing customer privacy settings.	2w
   _storefront_u	Used to facilitate updating customer account information.	1min
   _tracking_consent	Tracking preferences.	1y
   c	Used in connection with checkout.	1y
   cart	Used in connection with shopping cart.	2w
   cart_currency	Used in connection with shopping cart.	2w
   cart_sig	Used in connection with checkout.	2w
   cart_ts	Used in connection with checkout.	2w
   cart_ver	Used in connection with shopping cart.	2w
   checkout	Used in connection with checkout.	4w
   checkout_token	Used in connection with checkout.	1y
   dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
   hide_shopify_pay_for_checkout	Used in connection with checkout.	session
   keep_alive	Used in connection with buyer localization.	2w
   master_device_id	Used in connection with merchant login.	2y
   previous_step	Used in connection with checkout.	1y
   remember_me	Used in connection with checkout.	1y
   secure_customer_sig	Used in connection with customer login.	20y
   shopify_pay	Used in connection with checkout.	1y
   shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
   storefront_digest	Used in connection with customer login.	2y
   tracked_start_checkout	Used in connection with checkout.	1y
   checkout_one_experiment	Used in connection with checkout.	session

6. Reporting and Analytics
   

   Name	Function	Duration
   _landing_page	Track landing pages.	2w
   _orig_referrer	Track landing pages.	2w
   _s	Shopify analytics.	30min
   _shopify_d	Shopify analytics.	session
   _shopify_s	Shopify analytics.	30min
   _shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
   _shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
   _shopify_y	Shopify analytics.	1y
   _y	Shopify analytics.	1y
   _shopify_evids	Shopify analytics.	session
   _shopify_ga	Shopify and Google Analytics.	session

Security Policy

We guarantee that all your personal information with us is secure. Bader Sultan & Brothers Company W.L.L takes careful precaution to protect our customers’ personal information from unauthorized access, improper use or disclosure or unauthorized modification. To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with Secure Sockets Layer (SSL) software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our website, can fully eliminate security risks associated with Personal Information.

Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time by updating this page, and so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make.